Five Maples is collaborative, attentive, and delivers results that pay off. But don’t just take our word for it:
Carlotta Cuerdon, Annual Giving Manager
We are thrilled with the results we’re getting with the help of Five Maples. With a varied donor pool at The Putney School we sometimes segment our mailings into more than 20 different groups. The Five Maples production team does an amazing job of helping us keep it all straight and delivers it when and how we need it. I’m always impressed with the care and attention to detail they give to every step in the process.
The Putney School https://www.putneyschool.org/
Nikki Lother, Annual Giving Program Manager
Five Maples has a wonderful team with the ability to handle any level of segmentation and personalization. They are incredibly accurate and detail orientated and are great at keeping deadlines. Their data analysis work for us has been incredibly insightful and helped us determine the best solicitation amounts for our donors.
Massachusetts College of Liberal Arts http://www.mcla.edu/
Kimberly LeRoy Philbrook, Development Program Coordinator
I really enjoy working with the people at [Five Maples], and I rely on their knowledge for all things “mail.” Whether I’m brainstorming a potential new project or the design of a new remit, or have a last-minute mailing, they help me troubleshoot, suggest creative alternatives to make printing more efficient, and help keep my costs under control. In a lot of ways, I feel like they are an extension of our own staff because of the care and attention to detail they have for every aspect of our mailing.
Smith College http://www.smith.edu/
Sarah Gnerre, VP Development
As a board member for AFP-Northern New England Chapter, Gary more than holds up his end as a volunteer. As a client who has become a friend, I am delighted to have Five Maples as our mail house. From 2011, when Gary rescued us from another mail house’s disaster, I have been impressed by his and his team’s reliability, speed and accuracy, all at a price I could never match in house.
Executive Director, Anna Jaques Community Health Foundation https://www.ajh.org/
If you are looking for a mailhouse that’s looking out for you – I recommend [Five Maples]. Recently, we had a project that needed some important shepherding from the printer to the mailhouse under a tight timeframe. Working with CSR Liz Lavorgna was a dream – she watched deadlines, did a thorough check of the mailing list, made sure that the print job arrived on time, and kept things moving to the post office. I felt secure knowing that Liz and everyone at [Five Maples] were not only on top of things, but they truly cared about our job. Thank you, Liz, and everyone at [Five Maples]!
Monadnock Humane Society http://monadnockhumanesociety.org/
Anne L. Hamilton, CFRE
The New Hampshire Historical Society worked with [Five Maples], Inc. to create a “lapsed member” letter. Although we previously have written and designed these letters in-house, we were interested in whether we might generate a better response with the services of Gary and his team.
We were pleased with how well Gary understood both our organization and its mission, and the purpose of the letter. Gary and his writer were able to create a letter that was excellent in its message, and graphically well designed. He helped us to refine the letter with an image chosen to evoke “cognitive ease” and blocks of text with simple and direct messaging.
The response has been a pleasant surprise: 4.74% of the lapsed members who received letters re-joined the Society. This is the best response rate we’ve seen.
We’re grateful to [Five Maples], and look forward to working with them in the future.
Director of Development, New Hampshire Historical Society https://www.nhhistory.org/
Ellen Weeks, Administrative Assistant
We use [Five Maples] as a fulfillment service for our annual Garden Calendar. We chose [Five Maples] after years of inadequate service by other companies and have been extremely happy with the great work they do for us. From the beginning, Gary worked with us to find out what our needs were, how to avoid the problems we had previously experienced, and how to do the job in the most economical way possible.
I especially appreciate the brainstorming [Five Maples] does on our behalf, whether it’s providing suggestions on how to manage ordering and mailing our calendar better or expanding the scope of what we’re doing. Everyone on the staff I’ve dealt with has been wonderful – courteous, knowledgeable, and prompt problem solvers. The number of complaints I receive from our customers since working with [Five Maples] has dropped dramatically, which makes my work life easier!
UMass Extension Landscape, Nursery, and Urban Forestry Program http://www.umass.edu/
Andrea E. Seaton VP, Planning & Development
Grace Cottage Hospital has been a [Five Maples] client for over twelve years, and we’ve never once been disappointed in their expert service, professionalism, and rapid response time. We’ve always been treated as if we’re their only customer! They bend over backwards to get the job done, and to get it done correctly and fast. Everyone at [Five Maples] knows the business, and they know it well.
It’s only recently that it’s come to my attention that [Five Maples] provides services that extend far beyond just sending out our bulk mailings, and I’m very excited about the prospect of using more of their expertise to help Grace Cottage Hospital reach a larger target audience in a more effective way.
Grace Cottage Hospital http://gracecottage.org/
Jim Hickey, Vice President/Account Service
We wanted to design the Community National Bank merger guidebook using a non-traditional horizontal orientation. Before presenting it to the client, we ran the proposed design by [Five Maples], which we always do. By taking this extra step, we discovered that we could save our client over $4,300 on postage just by changing the dimensions ever so slightly to meet postal regulations. In addition to maintaining the integrity of the design, we ended up saving our client a ton of money on postage. I highly recommend [Five Maples] for any mailing project. When it comes to direct mail projects, they always deliver!
Communicators Group http://www.communicatorsgroup.com/
Maria Basescu, Trustee
We don’t consider [Five Maples] a vendor, but a member of our team, an integral part of our organization. They think through our strategic objectives with us and work to find the most effective and least expensive way to achieve them. We feel fortunate to have them as a resource.
Windmill Hill Pinnacle Association http://www.windmillhillpinnacle.org/
Elissa Haskins-Vaughan, Director of Membership
We deeply appreciate the fact that [Five Maples] took the time to learn a good deal about our organization and our donor base before they began working on our year-end campaign. They were then in constant communication with us and worked side-by-side with us until we were all happy with the finished product. They were conscientious, available whenever we needed them, and seemingly unflappable. We were absolutely satisfied with the results of our campaign and would recommend [Five Maples] to others.
Hancock Shaker Village http://hancockshakervillage.org/