If you are looking for a mailhouse that's looking out for you - I recommend [Five Maples]. Recently, we had a project that needed some important shepherding from the printer to the mailhouse under a tight timeframe. Working with CSR Liz Lavorgna was a dream - she watched deadlines, did a thorough check of the mailing list, made sure that the print job arrived on time, and kept things moving to the post office. I felt secure knowing that Liz and everyone at [Five Maples] were not only on top of things, but they truly cared about our job. Thank you, Liz, and everyone at [Five Maples]!
Carol Laughner, Monadnock Humane Society
The New Hampshire Historical Society worked with [Five Maples], Inc. to create a "lapsed member" letter. Although we previously have written and designed these letters in-house, we were interested in whether we might generate a better response with the services of Gary and his team.
We were pleased with how well Gary understood both our organization and its mission, and the purpose of the letter. Gary and his writer were able to create a letter that was excellent in its message, and graphically well designed. He helped us to refine the letter with an image chosen to evoke "cognitive ease" and blocks of text with simple and direct messaging.
The response has been a pleasant surprise: 4.74% of the lapsed members who received letters re-joined the Society. This is the best response rate we’ve seen.
We’re grateful to [Five Maples], and look forward to working with them in the future.
Anne L. Hamilton, CFRE Director of Development, New Hampshire Historical Society
We use [Five Maples] as a fulfillment service for our annual Garden Calendar. We chose [Five Maples] after years of inadequate service by other companies and have been extremely happy with the great work they do for us. From the beginning, Gary worked with us to find out what our needs were, how to avoid the problems we had previously experienced, and how to do the job in the most economical way possible.
I especially appreciate the brainstorming [Five Maples] does on our behalf, whether it’s providing suggestions on how to manage ordering and mailing our calendar better or expanding the scope of what we’re doing. Everyone on the staff I’ve dealt with has been wonderful – courteous, knowledgeable, and prompt problem solvers. The number of complaints I receive from our customers since working with [Five Maples] has dropped dramatically, which makes my work life easier!
Ellen Weeks Administrative Assistant, UMass Extension Landscape, Nursery, and Urban Forestry Program
Grace Cottage Hospital has been a [Five Maples] client for over twelve years, and we’ve never once been disappointed in their expert service, professionalism, and rapid response time. We’ve always been treated as if we’re their only customer! They bend over backwards to get the job done, and to get it done correctly and fast. Everyone at [Five Maples] knows the business, and they know it well.
It’s only recently that it’s come to my attention that [Five Maples] provides services that extend far beyond just sending out our bulk mailings, and I’m very excited about the prospect of using more of their expertise to help Grace Cottage Hospital reach a larger target audience in a more effective way.
Andrea E. Seaton VP, Planning & Development, Grace Cottage Hospital
We wanted to design the Community National Bank merger guidebook using a non-traditional horizontal orientation. Before presenting it to the client, we ran the proposed design by [Five Maples], which we always do. By taking this extra step, we discovered that we could save our client over $4,300 on postage just by changing the dimensions ever so slightly to meet postal regulations. In addition to maintaining the integrity of the design, we ended up saving our client a ton of money on postage. I highly recommend [Five Maples] for any mailing project. When it comes to direct mail projects, they always deliver!
Jim Hickey Vice President/Account Service, Communicators Group